Module 13 - Module 13 E-mail Message and Web Writing When...

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Module 13 E-mail Message and Web Writing When Writing E-Mail, Remember All principles of good business writing still apply with e-mail. Although e-mail feels informal, it is not private, as a conversation might be. While e-mail feels like talking, pay attention to spelling and grammar. You should proofread messages. E-mail should interest the readers in the subject line and first paragraph. E-Mail Subject Lines Are specific, concise, and catchy. Give good news in positive messages. Give negative news when it’s serious, the reader needs the information to act, or you report your own errors. Make the request clear in persuasive messages. For Proper “Netiquette,” Never “Flame” your audience. Send unnecessary e-mails. Compose e-mail messages when you’re angry or upset. How and When Should I Use Attachments ? When the reader expects and needs them. Sending attachment makes most sense when you send : A long text document A text document with extensive formatting
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Module 13 - Module 13 E-mail Message and Web Writing When...

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