Bism2100 Study Guide

Bism2100 Study Guide - Direct / Indirect Writing (Consider...

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Direct / Indirect Writing (Consider audience’s reaction to your message) Direct: Favorably received – neutral to happy Indirect: Unfavorably received – unhappy Direct Writing - 90% of business documents 1 st paragraph – Deliver the news or make the request. arrange ideas with most important news first – get to point immediately. 2 nd paragraph – Include details or explanation should explain or further elaborate on the main points. tell readers all they need to know, not all the information you have available. 3 rd paragraph - Close positively with action step reinforce the goodwill of your organization want to leave reader with a positive feeling toward you and your organization Indirect Writing – Leaning to deliver bad news Allow conciseness and directness to be secondary to diplomacy 1 st paragraph – begin opening paragraph with neutral statement acknowledge the problem politely in a way that leads to agreement 2 nd paragraph – explain the denial and present the refusal in a positive manner. be short, specific, and do not use the words company policy. 3 rd paragraph – close with a positive, goodwill ending you want your readers to feel favorably disposed toward you and to feel you care about them.
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This note was uploaded on 01/19/2012 for the course BISM 2100 taught by Professor Rhea during the Fall '08 term at Kennesaw.

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Bism2100 Study Guide - Direct / Indirect Writing (Consider...

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