Group Communication - Introduction to Communication and...

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Introduction to Communication and Information Processes 04:189:101:03
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Quiz Thursday 20 multiple choice-true/false questions and 1 extra credit 45 minutes Open book…no notes Module 7 -last part of interpersonal and organizational Chapter 10 (after p.236).. Ch 11 (after p. 255), ch. 13 Key concepts: Relationship stages Johari window Triangular theory of love Management styles and implications for communication Organizational communication obstacles Discussions
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Which of the following is not considered to be an area of organizational communication? A. Harassment B. Instructions C. Communication technology D. Communication anxiety E. Non of the above
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Group Dynamics Keyton,  Group Communication , Mayfield, 1999, p. 5
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Definition of Small Group “Involves a  small number   of people, usually engaged in  face-to-face   interaction, actively working toward a  common goal .” Walter Hodges/Stone/Getty Images
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Advantages of Teams Resistance to change reduced Decisions usually superior Decisions more readily accepted Hostility reduced; productivity increased Satisfaction & morale greater Responsibility shared
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Types of Teams Learning groups-purpose is to find  info. Search committee  Self-maintenance groups-look at  organizational aspects ex. Social  groups  Problem-solving groups (needs  immediate attention ex. Peace  corps  Types include . . Types include . . . .
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Selecting Group Format Panel Panel Ro un dtable Ro un dtable Forum Forum Symposium Symposium
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Effective Teams Effective teams are . . . Effective teams are . . . Well organized Receive periodic training Examine assumptions and opinions Evaluate possible solutions Operate virtually Manage cultural diversity> Non-effective team! Lucidio Studio, Inc./SuperStock
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To Manage Cultural Diversity To Manage Cultural Diversity Recognize differences Select members for task-related abilities  Find purpose that transcends differences Avoid cultural dominance Develop mutual respect Seek high level of feedback Bob Daemmrich/The Image works
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Effective Teams Avoid groupthink> Continued characteristics include . . Continued characteristics include . . . . Well organized Receive periodic training Examine assumptions and opinions Evaluate possible solutions Operate virtually Manage cultural diversity
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Groupthink Symptoms Illusion of invulnerability Shared stereotypes Rationalization Illusion of morality Self-censorship Illusion of unanimity Direct pressure Mind guarding Image Club
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To Avoid Groupthink: Bring in outside experts Ask members to be “critical evaluators”
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