case 2 customer csfs

case 2 customer csfs - The first critical success factor...

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The first critical success factor regarding our internal business processes is the ability of our stores to lower the average time from when a customer places an order at the cashier to when they receive their order. Our team believes this to be a vital aspect due to the fact that our customers are those that are usually on-the-go, and not looking to spend time waiting around for their order. Moreover, by being able to create more product in shorter period, our company will be able to generate a greater amount of sales during peak periods, increasing business growth. Current measurements from the Jamba Juice USC location put the average time between the customer order and completiom at 114 seconds. Though there will be some orders that will inherently take longer due to customization, we believe that our stores should be able to lower that average order time to 90 seconds. This will allow for greater customer satisfaction as well as sales growth. In a typical peak hour at a prime location, 60-80 customers will enter our store.
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This note was uploaded on 04/07/2008 for the course BUAD 250B taught by Professor Jackson during the Fall '07 term at USC.

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case 2 customer csfs - The first critical success factor...

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