HW5 - Purdue University, School of IE, F 2009 IE 332...

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Purdue University, School of IE, F 2009 IE 332 Computing in Industrial Engineering 1 Assignment No. 5 Due Date: Monday, November 2, 2009 Topic: Computing with Information & Simulation Reading: Chapter 8.3,4,5,6 Organizational Knowledge Lab: Simulation results with AutoMod (1) Knowledge Questions (know the answers, but do not submit.) a) Pp. 237-8 Case study: IGT and ERP, questions 1, 2, and answer questions 1, 2 on pg. 239, illustrating your answers relative to the IGT case. b) Understand and know Table 8.2; Figs. 8.3, 8.4. c) Understand computing-based On-Demand CRM (Web Activity 5, p. 256). d) Understand computing-based services provided via a portal (Web Activity 6, p. 256). e) Identify 2 or 3 e-Work; e-Business; e-Commerce; e-Service functions and models in each (a through d above). (Total 8-12 answers.) (2) Answer and submit your answers to the following questions a) (i) Read the CRM case (p. 241) and answer questions 1, 2. (ii) Explain briefly why CRM is enabled by computing and telecommunication. b) (i) Read the Warner Brothers case (pp. 243-4) and answer questions 1, 2, and 1-4 on p. 247. (ii) Answer Discussion Question 4 (p. 255) with specific illustrations from this case.
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HW5 - Purdue University, School of IE, F 2009 IE 332...

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