Ch6 plus eWeS_SN_F09

Ch6 plus eWeS_SN_F09 - 1 e-Work, e-Business, e-Service, and...

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1 e-Work, e-Business, e-Service, and e-Commerce [Ch. 6 plus e-Work introduction] Learning Objectives: What are e-activities? Overview of e-Work, e-Business, e-Service, and e-Commerce Major e-activities mechanisms and challenges Business-to-Consumer applications (B2C) B2B Applications Intra-business and Business-to–Employees IE332 F’09 e-Government and Consumer-to-Consumer e-activities e-Services Ethical and Legal Issues in e-Business Failures and strategies for success 2 e-Work Definitions [Purdue PRISM Center, 1999] , - Collaborative computer -supported , and communication enabled work operations in highly Nof, 2003 in Production Planning & Control Special Issue on e-Work: Models and Cases The full article can be downloaded from gilbreth.ecn.purdue.edu/~prism distributed organizations of humans / robots / autonomous systems Our goal: Augment human abilities at work, and organizations’ abilities to accomplish missions - vDes ign - - e Business e Commerce i-Robotics v-Enterprise ... - e Service e-Logistics i -Transp. e-Mfg. IE332 F’09 •• e-W o r k Problem: The promise of emerging e-work cannot be fully materialized without computer-support for collaboration Challenges : Complexity Dependence • Integrity • Communication Coordination Noise Mismatch Scalability
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3 Survey of e-Work and e-activities - sample (Jeong, 2006) IE332 F’09 Fault Diagnosis of CNC-machines (Marzi and Timpe, TU-Berlin, 2000) Virtual Labs (H. Erbe et al., 2005) A. Cesta and F. Pecora, The RoboCare Project EU, 2003 4 Master-slave model of e-Work and e-Service collaboration “Master” coordinates, supervises, performs; “Slaves” perform, report IE332 F’09 http://www.fanuc.co.jp ROBOTLINK simultaneous motion
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5 Collaborative Design, Engineering and Manufacturing IE332 F’09 Y.S. Wong, Singapore 6 Collaborative e-Manufacturing IE332 F’09 L. Korba, e-Manufacturing Canada, 2002
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7 End-to-end supply chain execution (SCE) processes IE332 F’09 http://www. Apriso.com, FlexNet 8 e-Search: Collaborating robot relays and base station ( UCMEXUS-CONACYT2004) IE332 F’09 A. Weitzenfeld and K. Obraczka, Networked SEREBROs Mexico
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9 e-architecture for healthcare systems engineering IE332 F’09 10 Downstream model Characteristics Example Embedded Embedding downstream services Honeywell and its Airplane Downstream models depending on e-collaboration [Ceroni & Nof, 2001; 05] Services into the product, freeing customers from the need to perform them Information Management System (AIMS) Comprehensive Services Coverage of downstream services not possible to embed into the product, for example, financial services General Electric in the locomotive market Integrated Combination of products and Nokia array of products for mobile IE332 F’09 Solutions Combination of products and services for addressing customer needs Nokia, array of products for mobile telephony; v-Pod by Apple, Sony, and Pixar Distribution Control Moving forward over the value chain to gain control over distribution activities Coca-Cola and its worldwide distribution network
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Ch6 plus eWeS_SN_F09 - 1 e-Work, e-Business, e-Service, and...

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