Ch8_SN_F09 - EIS, Enterprise Information Systems [Ch. 8] 1...

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1 EIS, Enterprise Information Systems [Ch. 8] Learning Objectives: Understand the role of and IE functions with enterprise information, including 8.1 Transaction Processing Systems (TPS) 8.2 Functional Area Information Systems (FAIS, aka MIS) 8.3 Enterprise Resource Planning Systems (ERP) 8.4 Customer Relationship Management Systems (CRM) IE332 F’09 8.5 Supply Chain Management Systems (SCM) 8.6 Electronic Data Interchange (EDI) and Extranets Central to IE role 2 Opening Case: Toyota Production System IE332 F’09
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3 Principles, philosophies, and business processes that underlie the Toyota Production System Jidoka , as practiced at Toyota, has several meanings. It may mean "automation with human intelligence," called Autonomation . Jidoka also means the practice of stopping a manual line or process when something goes amiss. Kaizen , Japanese for " change for the better " or " improvement "; in English: “ continuous improvement " or " continual improvement ”. Kaizen implies an integrated workplace quality strategy, often associated with various quality control systems IE332 F’09 quality-control systems. Notes: Both Jidoka and kaizen are fundamental IE concepts Computing and communication are combined with human work and intelligence 4 Toyota Production System (continued) Electronic dashboard showing status of this assembly line IE332 F’09
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5 Toyota Production System (continued) How light curtains work for safety and workflow/process monitoring and assurance Implementing the Toyota IE philosophy http://www.iriselectronics.com/movies/lscanner06.wmv IE332 F’09 Implementing the Toyota IE philosophy: • Use of visual displays to monitor and control healthy work flow and quality, high-quality and reliable products, prevent problems and design for quality • Apply various enterprise information systems 6 8.1 Transaction Processing Systems (TPS) Rudy Giuliani checking out of a Wal-Mart using a bar code scanner that produces data captured by a transaction processing system Note: the barcode scanner is an example of source data automation = direct input IE332 F’09 Batch Processing Online Transaction Processing (OLTP) automation = direct input from sensors to computers without human error
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7 How Transaction Processing Systems Manage Data IE332 F’09 Think: Can there be computing without transactions? Is there work without transactions? 8 8.2 Functional Area Information Systems Functional area information Systems are designed to support a functional area by increasing its internal effectiveness and efficiency in increasing its internal effectiveness and efficiency in the following areas: Accounting Finance Marketing Operations (POM) IE332 F’09 Human Resources Management Specific core areas of the enterprise activity, e.g., services, government relations, etc.
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This note was uploaded on 01/19/2012 for the course IE 230 taught by Professor Xangi during the Spring '08 term at Purdue University-West Lafayette.

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Ch8_SN_F09 - EIS, Enterprise Information Systems [Ch. 8] 1...

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