1Decision Support Systems[Ch. 9+]Learning Objectives:1.The process of decision making and computerized support for decision making2.Decision support systems (DSSs): Benefits, structure; computerized support for group decision making3.Organizational decision support and executive support systems4.Business Intelligence (BI); data mining, dashboards, data visualization techniques5.Artificial intelligence (AI)IE332 F’09a.Expert system: Its definition and its components b.Natural language processing and generation c.Artificial neural networks ( ANNs) and their major applicationsd.Fuzzy logic and its applications 2The Process of Decision MakingA decision is a choice made between two or more alternativesAny choice compares costs benefits and risksAny choice compares costs, benefits, and risksOrganizational goals are achieved through a process of decisions on the use of limited resources (people, money, energy, materials, space, time) Applied resources are considered inputs; the attainment of the goals is viewed as the outputof the process. The ratio between inputs and outputs is an indication of the IE332 F’09organization’s productivity.Good decisions result in good performanceOptimal decisions result in optimal performance
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