6_1s - COMMUNICATION Dr. M. Thenmozhi Professor Department...

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COMMUNICATION Dr. M. Thenmozhi Professor Department of Management Studies Indian Institute of Technology Madras Chennai 600 036 E-mail: [email protected]
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COMMUNICATION Most frequently cited source of interpersonnal conflict. 70 % of working hours. 75 % of managers time. Transference and understanding of meaning among its group members. Latin word ‘communis’ – common + concept of transmission, meaning and information
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COMMUNICATION • Interpersonal process of sending and receiving symbols with meaning attached to them. • Purpose - Communication the meaning. Provide attitude necessary for motivation, co-operation, job satisfaction. Keith Devis –’Rules of Five’ – Essential to complete a common receive, understand, accept, use, Feed back.
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EFFECTIVE COMMUNICATION Skill – Improves interpersonal communication. Skill – Recognizing and Controlling Communication barriers. Requires effective listening & effective feedback. Listening – Hearing or preparing to respond- no listening
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EFFECTIVE COMMUNICATION LEARNING ATTENTION UNDERSTANDING REMEMBERING SELECTIVE PERCEPTION OF STIMULI
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This note was uploaded on 01/20/2012 for the course MANAGEMENT 1 taught by Professor Prof.m.thenmozhi during the Fall '11 term at Indian Institute of Technology, Chennai.

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6_1s - COMMUNICATION Dr. M. Thenmozhi Professor Department...

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