6_1 - Management Science I Dr T J Kamalanabhan MODULE 6...

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Management Science I Dr. T. J. Kamalanabhan Indian Institute of Technology Madras MODULE 6 Decision Making Objective ± Identify information processing as the foundation of managerial work ± Identify which media are more suitable for supporting managerial work ± Describe decision making/problem solving systems in Organizations ± Decision support content of different types of information systems ± Differences in characteristics of Information Systems ± Discuss models of decision making ± Describe decision making process ± Describe Decision Support Systems (DSS) ± Describe major themes ± Describe benefits of DSS ± Examine DSS relationship with: decision task structure decision context user psychological types ± Describe seven basic types of DSS ± Discuss different categories of DSS Based on support » Data-Based DSS » Model-Based DSS » Expert System Based on nature of decision situation Based on number of users ± Examine how DSS effectiveness is reduced
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Management Science I Dr. T. J. Kamalanabhan Indian Institute of Technology Madras How can information systems help managerial work? ± What do managers do? Functions: » Plan, organize, command, coordinate, control. Roles » interpersonal » informational » decisional ± Information processing foundations of Managerial work Information handling, decision making, communication ± The purpose of Information processing reducing uncertainty and resolving equivocality ± Media suitable for handling uncertainty and equivocality – Richness Which media is more suitable to support managerial work?
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Management Science I Dr. T. J. Kamalanabhan Indian Institute of Technology Madras Decision Making/ Problem Solving Systems ± Organizational Systems for sensing, identifying, analyzing, adopting solutions, and control of implementation ± Components of systems Target problem situation Decision makers Information systems Decision Making/Problem Solving Systems
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Management Science I Dr. T. J. Kamalanabhan Indian Institute of Technology Madras Decision support content of different types of information systems ± Decision Support Systems ± Executive Information Systems ± Expert Systems ± Information Reporting Systems ± Workgroup Information Systems ± Personal Information Systems ± Office Information Systems ± Transaction Processing Systems Differences in system characteristics Dimensions TPS MIS DSS Type of users Clerical and supervisory Middle Management All levels including top mgmt. and professionals.
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This note was uploaded on 01/20/2012 for the course MANAGEMENT 1 taught by Professor Prof.m.thenmozhi during the Fall '11 term at Indian Institute of Technology, Chennai.

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6_1 - Management Science I Dr T J Kamalanabhan MODULE 6...

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