6_2 - Management Science I Dr. T. J. Kamalanabhan MODULE 6...

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Management Science I Dr. T. J. Kamalanabhan Indian Institute of Technology Madras MODULE 6 Communication Communication: The process by which information is transmitted and understood between two or more people. Communication competence: A person’s ability to identify appropriate communication patterns in a given situation and to achieve goals by applying that knowledge. Importance of Communication: Facilitates knowledge management Co-ordinates work activities Fulfils social needs and eases work-related stress THE COMMUNICATION PROCESS MODEL
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Management Science I Dr. T. J. Kamalanabhan Indian Institute of Technology Madras Barriers to communication Perceptions Filtering Language Jargon Ambiguity Information overload Can be reduced by buffering, summarizing, or omitting information Channels of communication Verbal communication (any oral or written means of transmitting meaning through words) Face-to-face interaction through speech ‘Fiber’ mail Electronic mail Instant messaging
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This note was uploaded on 01/20/2012 for the course MANAGEMENT 1 taught by Professor Prof.m.thenmozhi during the Fall '11 term at Indian Institute of Technology, Chennai.

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6_2 - Management Science I Dr. T. J. Kamalanabhan MODULE 6...

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