Ch%206_mod - Operations Management MGT 3200 Dr. Samia Siha...

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Operations Management MGT 3200 Dr. Samia Siha Managing Quality Chapter 06
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© Copyrighted 2 Chapter Introduction – Managing Quality Suppose we look a few years into the future. You’ve graduated and are starting a new, well- paying job. Your employer has corporate discounts with Toyota and Hyundai Which car do you buy? Why? Will you dismiss Hyundai as a “cheap” car However, Hyundai is rated top non-luxury brand in recent J.D. Power & Associates Initial Quality Study For the second time in three years http://www.businessweek.com/autos/content/jun2006/bw20060608_259416.htm?chan=search Would be surprised to know that the Hyundai Sante Fe Has a 10-year, 100K mile warranty Is American designed Is American made
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© Copyrighted 3 Chapter Introduction – Managing Quality What attributes made Toyota a Quality car Ok, you may say: 1. Mileage and speed ---- Performance 2. Sound system ----- Features 3. It should have very little to no problem ----- Reliability 4. I want it to last for 5-6 years - -- Durability
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Ch%206_mod - Operations Management MGT 3200 Dr. Samia Siha...

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