Ethics and Quality Management

Ethics and Quality Management - Ethics and Quality...

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1 Ethics and Quality Management þ Operations managers must deliver healthy, safe, quality products and services þ Poor quality risks injuries, lawsuits, recalls, and regulation þ Organizations are judged by how they respond to problems þ Ethical Dilemma
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2 TQM Encompasses entire organization, from supplier to customer A culture of doing it right the first time. Stresses a commitment by management to have a continuing, companywide drive toward excellence in all aspects of products and services that are important to the customer
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3 Seven Concepts of TQM þ Continuous improvement þ Six Sigma þ Employee empowerment þ Benchmarking þ Just-in-time (JIT) þ Taguchi concepts þ Knowledge of TQM tools
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4 Continuous Improvement þ Represents continual improvement of all processes þ Involves all operations and work centers including suppliers and customers þ People, Equipment, Materials, Procedures
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2. Do Test the plan 3. Check Is the plan working? 4. Act
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This note was uploaded on 01/20/2012 for the course MGT 3200 taught by Professor Moodie during the Spring '08 term at Kennesaw.

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Ethics and Quality Management - Ethics and Quality...

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