Tools of TQM

Tools of TQM - Tools of TQM Tools for Generating Ideas...

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1 Tools of TQM þ Tools for Generating Ideas þ Check sheets þ Scatter diagrams þ Cause and effect diagrams þ Tools to Organize the Data þ Pareto charts þ Flow charts þ Tools for Identifying Problems þ Histogram þ Statistical process control chart þ Visit this web site for great explanation and applications of the above tools. http://www.wiley.co.uk/wileychi/innovate/website/pages/atoz/t qm.htm
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2 / / / / /// / // /// // //// /// // / Hour Defect 1 2 3 4 5 6 7 8 A B C / / // / Seven Tools for TQM (a) Check Sheet: An organized method of recording data Figure 6.5
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3 Seven Tools for TQM (b) Scatter Diagram: A graph of the value of one variable vs. another variable Absenteeism Productivity Figure 6.5
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4 Seven Tools for TQM (c) Cause and Effect Diagram: A tool that identifies process elements (causes) that might effect an outcome Figure 6.5 Cause Materials Methods Manpower Machinery Effect
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5 Cause-and-Effect Diagrams Material Machinery Methods Manpower Inadequate supply of magazines Inadequate special meals on-board Insufficient clean pillows & blankets on-board Broken luggage carousel Mechanical
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This note was uploaded on 01/20/2012 for the course MGT 3200 taught by Professor Moodie during the Spring '08 term at Kennesaw.

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Tools of TQM - Tools of TQM Tools for Generating Ideas...

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