Transformations

Transformations - Transformations Physical-manufacturing

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1 Transformations Physical--manufacturing Locational--transportation Exchange--retailing Storage--warehousing Physiological--health care Informational--telecommunications
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OM and Challenges at your Job Now, tell me about some operations processes and challenges at your work 2
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Example of poor operation 60 Minutes video showing poor operations of the Veterans Administration (V.A.): www.cbsnews.com/video/watch/?id=6050247n
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4 Ten Critical Decisions Ten Decision Areas Chapter(s) þ Service and product design 5 þ Quality management 6 6 Supplement þ Process and capacity 7 design 7 Supplement þ Location 8 þ Layout design 9 þ Human resources, 10 job design 10 Supplement þ Supply-chain 11 management 11 Supplement þ Inventory management 12, 14, 16 þ Scheduling 13, 15 þ Maintenance 17 Table 1.2
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5 Significant Events in OM Figure 1.3
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6 Goods Versus Services Table 1.3 Can be resold Can be inventoried Some aspects of quality measurable Selling is distinct from production
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This note was uploaded on 01/20/2012 for the course MGT 3200 taught by Professor Moodie during the Spring '08 term at Kennesaw.

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Transformations - Transformations Physical-manufacturing

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