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Unformatted text preview: claims department take care of it. If the product is not defective and the customer wants a replacement they can send a new one right away, which would cut down the cycle time. Also, when the shipping and receiving department get the package and authorize whether the package is valid or not should be completely removed or that process should be handed over to the customer service. We are accepting or rejecting the product twice and it is waste of money and time. So, these are some of the reengineering of the processes that I wanted to notify you and hopefully it works out well for the company. Thank You Sincerely, Divya Vardha...
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- Fall '10