Ch 11 Solutions 3 - 11 Evaluating Performance and Emerging...

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11 Evaluating Performance and Emerging Management and Accounting Techniques SOLUTIONS TO APPLY WHAT YOU HAVE LEARNED 11-14. A. balanced scorecard B. balanced scorecard measures C. balanced scorecard targets D. balanced scorecard initiatives E. balanced scorecard objectives F. e-commerce G. value chain H. process management I. enterprise information system J. database K. Six Sigma L. constraint M. theory of constraints (TOC) N. Lean manufacturing O. just-in-time (JIT) P. zero defects Q. setup time R. throughput time S. lead time T. unscheduled downtime U. supply chain management J 1. An electronic filing system that contains various facts and figures. F 2. Buying and selling of products or services and other business activities conducted over the internet. G 3. A stream of connected activities that begins with research and development, through product design, then to manufacturing, then marketing and distribution, all with the focus on customer satisfaction. A 4. An integrated set of performance measures organized around distinct perspectives. K 5. A business management strategy that seeks to identify and remove the causes of defects and errors (anything that could lead to customer dissatisfaction) in manufacturing and other business processes. M 6. An overall management philosophy introduced by Dr. Eliyahu M. Goldratt in his 1984 book titled The Goal which is based on the premise that the ability to achieve a goal is limited by at least one constraining process. N 7. A production practice that focuses on reducing waste and inefficiencies in the production of product. This philosophy considers the expenditure of resources for any goal other than creating value for the end customer to be wasteful, and thus a target for elimination. T 8. The amount of time production equipment is out of service due to unscheduled repairs and maintenance. E 9. Concise statements for each balanced scorecard perspective that articulate what the organization hopes to accomplish. U 10. A term commonly used to describe the coordination of business activities between companies as products move from the manufacturer to the ultimate end consumer. B 11. Descriptions of how success in achieving scorecard objectives will be measured. I 12. An integrated computer system capable of supporting an entire organization with quality service while processing large volumes of data. L 13. Anything does not allow you to do something you want or need to do. H 14. Managing the various interconnected business activities in an enterprise. O 15. A method of eliminating or greatly reducing inventory by delaying the purchase of material until it is actually needed for immediate use.
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