Giovanni williams (BSBMGT617) 17417 Task 2.docx - VICTORIA...

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VICTORIA INSTITUTE AUSTRALIA Giovanni Williams –Student id 17417 (BSBMGT617, ASSESSMENT TASK 2) Task 2 Ozhouse Clean Business Plan Template Ozhouse Clean Business Plan 2019 - 2021 Executive Summary Ozhouse Clean is situated in Melbourne and offers proficient, private cleaning administrations, including ordinary home cleans, just as spring cleans. The organization was set up in 2005 and is a privately-owned company set up and worked by James and Nancy Anderson. James and Nancy are the Directors of the organization. Their little girls, Amanda and Sarah, are likewise utilized by the organization. Amanda is the Operations Manager and Sarah is the Administration Manager. Mission Currently target customers are consumers located in the greater Sydney area. Target customers are people who want a professional, trustworthy and immaculate cleaning service. Pricing reflects that of competitors. Our key focus is providing quality services to all our customers. company want our brand to be widely recognized and associated with qualities. Vision Ozhouse are continually attempting to build up the company as the most regarded and looked for contract cleaning and facilities support service in Melbourne. Additionally to furnish the client with all private cleaning administrations in an environmentally sound, completely trustworthy, and professional manner. We exist to attract and maintain customers. Our values are: Respect : taking time to understand and value each person and respecting their choices. Responsibility : acting with integrity towards our staff, our customers, the community and the environment. Caring : a duty of care for our staff, customers and the environment. 1
VICTORIA INSTITUTE AUSTRALIA Giovanni Williams –Student id 17417 (BSBMGT617, ASSESSMENT TASK 2) Excellence : to always look to provide the best quality experience with regards to our cleaning and our customer service. Integrity : to act with honesty, openness and do what we say we will do. Innovation : to be industry leaders. Strategic Objectives Ozhouse key objectives which are fundamental to our business in delivering world-class cleaning and customer service, are as follows: Provide our customers with a professional and friendly service. To increase the number of clients by 20% in the first year of introducing commercial cleaning services and 10% thereafter. Meet or exceed the expectations of customers. Implement best practice in cleaning operations, including environmentally sustainable practices. Market Analysis The company sees its point of difference from competitors as being a small family business with a focus on quality and happy and content staff and customers. The management team understands this point of difference may need to change as the business grows. There may a need for more management staff to be employed, for example, while Sarah manages marketing, she is not skilled in this area and is very busy with the administration side of the business. A skilled marketing officer may be needed.

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