Q11 - the buyer of handbags. Previously, the sales staff...

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Q1. What motivational need did Mr. Bansal satisfy for his full-time employees? Ans: Mr. Bansal’s first step was to give full-time employees their own counter area and their own line of merchandise. He also increased the responsibility of the sales staff for managing their own inventory and their own line of merchandise. Any sales person who needed information was encouraged to offer the buying staff suggestions, was encouraged to talk with
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Unformatted text preview: the buyer of handbags. Previously, the sales staff had felt they were not supposed to talk to buyers, customers were often shown a dressing room cop who asked how many garments were included and gave them the appropriately colored tag. The original sales clerk rarely appeared for additional customer service. Many sales people in the company were painfully aware of the lack of personal commitment to their jobs and customers....
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This note was uploaded on 01/19/2012 for the course FINANCE 11 taught by Professor Rao during the Spring '11 term at Amity University.

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