Q31 - and procedures. He also encouraged employees to...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Q3. Mr. Bansal achieved significant productivity gains because of a positive change in employee’s attitude. What motivational strategies did he use to achieve this success? Ans: Every week, Mr. Bansal brought the staff together for a meeting. At these meetings, he emphasized the importance of customer service and reviews any change in departmental policies
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: and procedures. He also encouraged employees to discuss problems and ask questions. These meeting provided Mr. Bansal with an opportunity to publicly recognize the accomplishments of the employees....
View Full Document

This note was uploaded on 01/19/2012 for the course FINANCE 11 taught by Professor Rao during the Spring '11 term at Amity University.

Ask a homework question - tutors are online