John Packer Letters - assurance department and that they...

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SFC John Packer US Army 123 Chuckwalla LN New Jack City, WA 12345 Dear SFC Packer, Thank you for your telephone call regarding your recent purchase of 6 Fourth Coffee mocha ice creams order number 123-321. We are sorry to hear that the ice cream lacked the quality you have come to expect from us. During our manufacturing process, added ingredients are mixed into the ice cream using a special feeder. In the case of your carton, it appears that we were the victims of human or mechanical error, in that the feeder failed to add the appropriate quantity of chocolate pieces to the mix. Please be assured that we have reported this incident to our quality
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Unformatted text preview: assurance department and that they are implementing measures to ensure that this situation does not recur. We are sorry that you were unable to enjoy your ice cream as a result. Please accept the enclosed gift certificate for one quart of our premium ice cream to replace your purchase. We hope that you will give us another chance to provide you with the quality ice cream you deserve and that all your future encounters with our ice cream bring you nothing but pleasure. Sincerely, Chuck the Ice Cream Dude Enclosure: Certificate—One Quart...
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This note was uploaded on 01/20/2012 for the course ITC ITC 3001 taught by Professor Don'tknow during the Spring '09 term at Columbia Southern University, Orange Beach.

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