Chapter 1: The Quest for People-Centered Organizations and Ethical Conduct Organizational Behavior : Interdisciplinary field dedicated to better understanding and managing people at work. The 4 significant landmarks in the understanding and management of people in the workplace: 1) The human relations movement 2) The quality movement 3) The e-business revolution 4) The age of human and social capital Theory Y : McGregor’s modern and positive assumptions about employees being responsible and creative. Human Capital: The productive potential of one’s knowledge and actions. Social Capital : The productive potential of strong, trusting, and cooperative relationships. Meta-Analysis: Pools the results of many studies through statistical procedure. Field Study: Examination of variables in real-life settings. Laboratory Study : Manipulation and measurement of variables in contrived situations. Sample Survey:
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