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CHAPTER 5 ans - Chapter 5 Writing Process Phase 1 Analyze...

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Chapter 5 Writing Process Phase 1: Analyze, Anticipate, Adapt 1. Which of the following statements about business writing is most accurate? a. Business writing is almost identical to the writing done in high school and college classes. b. When writing business documents, quantity enhances quality. c. Business writers should attempt to impress readers with their powerful vocabulary and ex- tensive knowledge. d. Business writing should be focused on the reader. REF: p. 91 2. Which of the following is the best advice for a business writer? REF: p. 91 3. Business writing should do all but which of the following? a. Solve problems and convey information. b. Concentrate on looking at a problem from the writer’s perspective. c. Present ideas clearly and concisely. d. Provide accurate information to be used in making decisions. REF: p. 91 4. Stacy is beginning to work on an important letter to bank customers announcing changes in fees and services. She should expect to spend the most time on REF: p. 92
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5. Max is responding to a customer’s question that was sent to him via e-mail. What is the very first thing Max should do? a. Hit the “Reply” button. b. Determine the purpose of the message he will send as a response. c. Start composing his reply. d. conduct any necessary research. REF: p. 92 6. Which of the following takes place during the first phase of the 3-x-3 writing process? REF: p. 92
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