CHAPTER 5 ans - Chapter 5 Writing Process Phase 1: Analyze,...

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Chapter 5 Writing Process Phase 1: Analyze, Anticipate, Adapt 1. Which of the following statements about business writing is most accurate? a. Business writing is almost identical to the writing done in high school and college classes. b. When writing business documents, quantity enhances quality. c. Business writers should attempt to impress readers with their powerful vocabulary and ex- tensive knowledge. d. Business writing should be focused on the reader. REF: p. 91 2. Which of the following is the best advice for a business writer? a. To make writing easier, follow a systematic plan when preparing and writing a business message. b. Plan to describe your feelings and display your knowledge when preparing and writing a business message. c. Make your letters, memos, and reports fairly lengthy so they will attract the desired atten- tion. d. Draw on your prior writing experience and imagination to come up with creative ideas for your business messages. REF: p. 91 3. Business writing should do all but which of the following? a. Solve problems and convey information. b. Concentrate on looking at a problem from the writer’s perspective. c. Present ideas clearly and concisely. d. Provide accurate information to be used in making decisions. REF: p. 91 4. Stacy is beginning to work on an important letter to bank customers announcing changes in fees and services. She should expect to spend the most time on a. analyzing the purpose of the message and visualizing the customers. b. researching the information to include in the letter. c. composing the first draft of the letter at her computer. d. revising, improving, and proofreading the first draft. REF: p. 92
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5. Max is responding to a customer’s question that was sent to him via e-mail. What is the very first thing Max should do? a. Hit the “Reply” button. b. Determine the purpose of the message he will send as a response. c. Start composing his reply. d. conduct any necessary research. REF: p. 92 6. Which of the following takes place during the first phase of the 3-x-3 writing process? a. Revise to make sure writing is clear and concise. b. Write the rough draft. c. Gather any needed information through formal or informal research techniques. d. Anticipate how readers will respond to the message. REF: p. 92 7. Which of the following statements about the 3-x-3 writing process is most accurate? a. Experienced writers usually spend the most time on the first phase of the writing process. b. The steps of the writing process must always be followed in order. c.
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This note was uploaded on 01/22/2012 for the course COMM 212 taught by Professor Connelly during the Spring '10 term at Concordia Canada.

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CHAPTER 5 ans - Chapter 5 Writing Process Phase 1: Analyze,...

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