CHAPTER 8 ans - Chapter 8 Routine E-Mail Messages and Memos...

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Chapter 8 Routine E-Mail Messages and Memos 1. Which of the following statements about e-mail use in the workplace is most accurate? a. Memos and letters are still the prevalent forms of communication in today’s workplace. b. E-mail is the communication channel of choice in North America, but written letters and memos still dominate abroad. c. Because e-mail is so informal, it is used only for internal communication. d. The growing demand for information in the workplace has led to an increase of e-mail use. REF: p. 153 2. As Stacy begins her business career, she can expect to find herself writing more __________ than oth- er types of messages. a. letters b. memos c. reports d. e-mail messages REF: p. 153 3. Hal has had a disagreement with a colleague over how to introduce the company’s new product. What is the best communication channel for discussing this disagreement? a. Letter b. e-mail message c. Memo d. Face-to-face meeting REF: p. 154 4. Matthew has discovered a production problem that will cause this month’s shipments to be a few days late. Because his Asian customers will need to know about this problem right away, Matthew should a. write a letter. b. send a memo. c. send an e-mail message d. write a report REF: p. 154 5. What is the best advice for organizing routine e-mail messages? a. Break the message into short paragraphs to make it easier to read.
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b. Start each paragraph with the details; place the main point at the end so that it’s the last thing your reader sees. c. Start the message with something conversational and friendly before getting to the main point. d. All of these. REF: p. 154 6. Justin has discovered a production problem that will cause this month’s shipments to be a few days late. Since his European customers will need to know about this problem right away, Justin should a. write a letter. b. send a memo. c. send an e-mail message. d. write a report. REF: p. 143 7. In e-mail messages and memos, a comment such as If you agree we should begin this new project, just give me a call by Friday is useful in a. adapting the message to the reader. b.
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This note was uploaded on 01/22/2012 for the course COMM 212 taught by Professor Connelly during the Spring '10 term at Concordia Canada.

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CHAPTER 8 ans - Chapter 8 Routine E-Mail Messages and Memos...

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