testbank-comm225

testbank-comm225 - File: ch01, Chapter 1: Operations...

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File: ch01, Chapter 1: Operations Management True/False 1. Operations management is concerned only with the day-to-day operations of a firm’s productive systems. Ans: False Difficulty: Easy Feedback: The Operations Function 2. A warehouse operation is an example of a physical transformation process. Ans: False Difficulty: Easy Feedback: The Operations Function 3. A retail operation is an example of an exchange transformation process. Ans: True Difficulty: Easy Feedback: The Operations Function 4. Operations management designs, operates, and improves productive systems. Ans: True Difficulty: Easy Feedback: The Operations Function 5. To be effective an operations manager needs an integrated view of business organizations. Ans: True Difficulty: Easy Feedback: Evolution of Operations
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6. The systematic analysis of work methods is known as scientific management. Ans: True Difficulty: Easy Feedback: Evolution of Operations 7. Operations research is concerned with the systematic analysis of work methods. Ans: False Difficulty: Moderate Feedback: Evolution of Operations 8. Mass production refers to high-volume production of a standardized product. Ans: True Difficulty: Easy Feedback: Evolution of Operations 9. Emphasizing the strategic role of operations enhances the competitiveness of U.S. companies. Ans: True Difficulty: Easy Feedback: Operations Strategy 10. The adaptation of mass production to emphasize efficiency, rather than quality is known as lean production. Ans: False Difficulty: Moderate Feedback: Evolution of Operations 11. Typically operations management tools and techniques do not apply to the service
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sector. Ans: False Difficulty: Easy Feedback: The Operations Function 12. The set of activities that create and deliver products to the customer is known as the supply chain. Ans: True Difficulty: Moderate Feedback: Evolution of Operations Management 13. The four primary functional areas of a firm are marketing, finance, operations, and human resources. Ans: True Difficulty: Easy Feedback: The Operations Function 14. The process of producing high-volume, standardized products for a large market is known as craft production. Ans: False Difficulty: Moderate Feedback: Globalization 15. An advantage of mass production is its ability to adapt quickly to changes in demand. Ans: False Difficulty: Moderate Feedback: Globalization 16. The European Union requires that strict quality and environmental standards be met before companies can do business with member countries.
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Ans: True Difficulty: Moderate Feedback: Globalization 17. Productivity increases enable a nation to raise its standard of living. Ans: True Difficulty: Easy Feedback: Productivity and Competitiveness 18. A nation’s productivity is unrelated to its standard of living.
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This note was uploaded on 01/22/2012 for the course COMM 225 taught by Professor Shafaat during the Spring '11 term at Concordia Canada.

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testbank-comm225 - File: ch01, Chapter 1: Operations...

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