ch02 - File: ch02, Chapter 2: Quality Management True/False...

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File: ch02, Chapter 2: Quality Management True/False 1. Six Sigma quality is a statistical measure that equates to only 3.4 defects per million. Ans: True Difficulty: Moderate Feedback: Six Sigma 2. Before Six Sigma quality levels in the United States were generally measured in defects per hundred. Ans: True Difficulty: Moderate Feedback: Six Sigma 3. Six Sigma is a recognized quality program based strictly on statistical process control. Ans: False Difficulty: Easy Feedback: Six Sigma 4. Companies that have adopted Six Sigma view it as a short-term strategy for quality improvement. Ans: False Difficulty: Easy Feedback: Six Sigma 5. The fundamental objective of Six Sigma is to focus on improvement through by reducing process variation. Ans: True Difficulty: Moderate
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Feedback: Six Sigma 6. Globalization and foreign competition began to change consumer’s attitudes towards quality in the 1950s. Ans: False Difficulty: Easy Feedback: The Focus of Quality Management 7. Toyota achieved high product quality by adapting many of the quality management principles that had first been developed in the United States. Ans: True Difficulty: Moderate Feedback: Quality Management Systems 8. From the producer’s perspective quality is determined by what the consumer wants and is willing to pay for. Ans: False Difficulty: Easy Feedback: Quality Management Systems 9. How well the product or service does what it is intended to do is known as quality of design. Ans: False Difficulty: Easy Feedback: What is Quality? 10. The degree to which quality characteristics are designed into the product is known as quality of design. Ans: True Difficulty: Easy Feedback: What is Quality?
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11. Quality of performance relates to the basic operating characteristics of a product. Ans: True Difficulty: Easy Feedback: What is Quality? 12. The degree to which a product meets preestablished standards is known as quality of conformance. Ans: True Difficulty: Easy Feedback: What is Quality? 13. The courtesy and competence of the repair person can be one aspect of maintainability. Ans: False Difficulty: Easy Feedback: What is Quality? 14. The probability that a product will operate properly within an expected time frame is known as quality of performance. Ans: False Difficulty: Moderate Feedback: What is Quality? 15. The dimension of quality related to the life-span of a product before replacement is known as durability. Ans: True Difficulty: Moderate Feedback: What is Quality?
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16. Service quality is more directly related to the interaction between customer and employee than is manufacturing quality. Ans: True Difficulty: Moderate Feedback: Quality in Services 17. Training, supervision, and control are important elements in achieving quality of conformance. Ans: True
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This note was uploaded on 01/22/2012 for the course COMM 225 taught by Professor Shafaat during the Spring '11 term at Concordia Canada.

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ch02 - File: ch02, Chapter 2: Quality Management True/False...

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