ch06 - File: ch06, Chapter 6: Processes and Technology...

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File: ch06, Chapter 6: Processes and Technology True/False 1.A process is a group of unrelated tasks with specific inputs and outputs. Ans: False Difficulty: Easy Feedback: Process Planning 2.Process design specifies what tasks need to be done and how they are to be coordinated among functions, people, and organizations. Ans: True Difficulty: Easy Feedback: Process Planning 3.Planning, analyzing, and improving processes is the purpose of operations management. Ans: True Difficulty: Easy Feedback: Process Planning 4.The organization’s overall approach for producing goods and providing services is its process strategy. Ans: True Difficulty: Easy Feedback: Process Planning 5.Process strategy defines what tasks need to be done and how they are to be coordinated among functions, people, and organizations.
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Ans: False Difficulty: Easy Feedback: Process Planning 6.A firm’s process strategy rarely defines its capital intensity. Ans: False Difficulty: Easy Feedback: Process Analysis 7.A firm’s process strategy defines the extent of customer involvement in providing a service. Ans: True Difficulty: Easy Feedback: Process Planning 8.Process planning determines how a manufactured good is produced or a service is provided. Ans: True Difficulty: Easy Feedback: Process Planning 9.Companies that control the production of virtually all of the parts that go into a product are said to be horizontally integrated. Ans: False Difficulty: Moderate Feedback: Process Planning 10.Companies that control the production of virtually all of the parts that go into a product are said to be vertically integrated. Ans: True Difficulty: Moderate
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Feedback: Process Planning 11.Outsourcing occurs when a company cannot or will not make all the parts that go into a product. Ans: True Difficulty: Easy Feedback: Process Planning 12.Supplier speed is rarely an important consideration in outsourcing decisions. Ans: False Difficulty: Easy Feedback: Process Planning 13.Supplier reliability is often an important consideration in outsourcing decisions. Ans: True Difficulty: Easy Feedback: Process Planning 14.One-of-a-kind production of a product based on a customer’s unique specifications is a called a project. Ans: True Difficulty: Easy Feedback: Process Planning 15.Customers are rarely involved in a project that takes an extended period of time to complete Ans: False Difficulty: Easy Feedback: Process Planning
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16.Subcontracting is rarely a source of human resources for a project. Ans: False Difficulty: Easy Feedback: Process Planning 17.Batch production is characterized by small volumes and high product variety. Ans: True Difficulty: Easy Feedback: Process Analysis 18.One characteristic of batch production is variable demand. Ans: True
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ch06 - File: ch06, Chapter 6: Processes and Technology...

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