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Questions for Review (Chapters 1-18)

Questions for Review (Chapters 1-18) - Evgeniy Bukatin Pr...

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Evgeniy Bukatin Pr. Adou-Dy BUS 308 December 7, 2011 Chapter 18 – Questions for Review 1. What forces act as stimulants to change, and what is the difference between planned and unplanned change? (1) Nature of the workforce : the aging population, increased immigration, and more cultural diversity. (2) Technology : faster and cheaper mobile computers/portable devices and emergence and growth of social networking sites. (3) Economic shocks : rise and fall of global housing market, global recession, and financial sector collapse. (4) Competition : global competitors, mergers and consolidations, and governmental regulation of commerce. (5) Social trends : increase in environmental awareness, attitudes toward gay, lesbian, and transgender employees. (6) World politics : rising health costs, negative social attitudes towards business, and opening of Chinese markets. The difference between planned and unplanned change is that planned change is intentional and goal-oriented. And the unplanned change happens without any planning. Planned change seeks to improve the ability of the organization to adapt to changes in its environment. It also seeks to change employee behavior. 2. What forces act as sources of resistance to change? The book describes several sources of resistance to change; they can be divided into individual sources and organizational sources.
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Individual sources of resistance to change include: (1) Habits – We rely on habits or programmed responses. (2) Security – “People with a high need for security are likely to resist change because it threatens their feelings of safety,” p.593. (3) Economic factors – Employees may be concerned that they will not be able to perform the new tasks or routines to their previous standards, especially when pay is closely tied to productivity. (4) Fear of unknown – Uncertainty for the unknown. (5) Selective information processing – Individuals use selectively processing information, and they ignore information that challenges the world they have created.
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