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Chapter 8 - QFR - Evgeniy Bukatin Pr Adou-Dy BUS 308...

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Evgeniy Bukatin Pr. Adou-Dy BUS 308 November 2, 2011 Chapter 8 – Questions for Review 1. What is the job characteristics model? How does it motivate employees? According to the book, the job characteristics model (JCM) consists of five core job dimensions: (1) Skill variety determines a variety of activities, skills, and talent used by a worker at the workplace. (2) Task identity evaluates the number of stages required to go through in order for the job to be considered completed. (3) Task significance estimates a certain job’s importance and effect towards the lives or work of other people. (4) Autonomy evaluates the amount of freedom and independence allowed for an employee in order to schedule the work and figure out the ways of accomplishing it. (5) Feedback allows an employee himself/herself to be in charge of the evaluation process regarding own performance at the workplace. All these dimensions play a highly motivational role; they also increase employees’ overall satisfaction, and decrease the likelihood of leaving the job. The presence of these dimensions is important because it leads to meaningfulness at work, gives employees a feeling of personal responsibility for the results, and provides them with understanding of a personal performance (p. 343).
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2. What are the two major ways that jobs can be redesigned? In your view, in what situations would one of the methods be favored over the other? (1)The idea of job rotation (cross-training) is to avoid employees’ overroutinization of work by providing them with an opportunity of shifting from one task to another with similar skill requirements at the same organizational level (p. 245).
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