Chapter 9 - QFR

Chapter 9 - QFR - Evgeniy Bukatin Pr. Adou-Dy BUS 308...

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Evgeniy Bukatin Pr. Adou-Dy BUS 308 November 9, 2011 Chapter 9 – Questions for Review 1. Define group? What are the different types of groups? According to the book, group is an interaction between two or more individuals who come together to achieve particular objectives or goals. Groups can be either formal or informal. Formal group means a group inside the organization/work. Informal group is neither formally structured nor organizationally determined. Informal group is formed because of social contact. Groups can also be divided by command, task, interest, or friendship groups. Command group is commanded by the manager, where individuals report directly to a given manager. In task group , people work together to achieve and complete a particular job task. In interest group , people come together to attain a specific objective that concerns everyone. Friendship group is defined as the group where people share common characteristics. 2. What are the five stages of group development? The five-stage model of group forming includes five steps: Forming stage is characterized by feeling of uncertainty about the purpose, structure, and leadership of the group. Forming stage is completed when the members of the group have begun to think of themselves as part of the group. Storming stage is characterized by intragroup conflict. According to the book, members accept the existence of the group but resist the constraints it imposes on individuality. Intragroup conflict refers to the conflict that will control the group. This stage is completed when the group has achieved a relatively clear hierarchy of leadership within the group.
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Norming stage is characterized by close relationships and cohesiveness. This stage is completed when the members of the group have a strong sense of identity and the members have simulated a common set of expectations of what defines correct behavior in the group. Performing stage
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Chapter 9 - QFR - Evgeniy Bukatin Pr. Adou-Dy BUS 308...

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