Chapter 11 - QFR

Chapter 11 - QFR - Evgeniy Bukatin Pr Adou-Dy BUS 308...

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Evgeniy Bukatin Pr. Adou-Dy BUS 308 November 9, 2011 Chapter 11 – Questions for Review 1. What are the primary functions of the communication process in organization? According to the book, there are four major functions of communication within a group or organization: control, motivation, emotional expression, and information. Communication controls employers’ behavior in several ways, for example organizations have formal guidelines and hierarchies that employers are required to follow. Communication also fosters motivation by telling the employees what they must do, how well they are performing the job, and how to improve their performance. Communication also provides emotional expression of feelings and fulfillment of different social needs. For many employees the work group is a primary source of social interaction, the place the employees show their satisfaction and frustration. The last function of communication process is the information. It means that the communication provides the information to the group members to make decisions and identify and evaluate alternative choices. 2. What are the key parts of the communication process, and how do you distinguish formal and informal communication? The key parts of the communication process are: (1) the sender, (2) encoding, (3) the message, (4) the channel, (5) decoding, (6) the receiver, (7) noise, and (8) feedback. First, the sender initiates a message by encoding a thought and then the message becomes a physical products of the sender's encoding. The message can be person's speech, writing, or gesture. The channel refers to the medium through which the message travels. Encoding means that the person who receives the message has to interpret and translate the symbols in to understandable form. Noise represents the communication barriers that affect the clarity of the message, for example perceptual problems, or cultural differences.
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The last key in communication process is the feedback, meaning how well the message has been transferred and how well it has been understood. Formal communication means communications established by the organization and messages related to the professional activities of members. Informal communication refers to the spontaneous responses to individual choices. 3. What are the differences among downward, upward, and lateral communication? Downward communication refers to a communication that flows from one level of a group or organization to a lower level of the organization. It is mostly used by managers and group leaders to communicate with their employees.
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Chapter 11 - QFR - Evgeniy Bukatin Pr Adou-Dy BUS 308...

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