Chapter 14 - QFR

Chapter 14 - QFR - Evgeniy Bukatin Pr. Adou-Dy BUS 308...

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Evgeniy Bukatin Pr. Adou-Dy BUS 308 November 26, 2011 Chapter 14 – Questions for Review 1. What is conflict? According to the book, conflict is a process that begins when one party perceives that another party is about to negatively affect something the first party cares about. There are different views of conflict; for example, traditional view and interactionist view . 2. What are the steps of the conflict process? The conflict process consists of five steps: (1) Potential opposition or incompatibility : determine the appearance of conditions that create opportunities for conflict to arise; for example, conditions in communication, structure, or personal variables. (2) Cognition and personalization : the potential for opposition or incompatibility becomes actualized when the conditions occurred in the first stage affect something one party cares about. In this stage, conflict issues are defined as either perceived conflict or felt conflict . (3) Intentions : intentions intervene between people's perception and emotions and their overt behavior. In this stage, the party decides himself/herself to act in a given way. Some of the conflict-handling intentions are: competing, collaborating, compromising, avoiding, and accommodating. (4) Behavior : the conflict becomes visible when most people think of conflict situations. Behavior involves statements, actions, and reactions made by the conflicting parties.
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Chapter 14 - QFR - Evgeniy Bukatin Pr. Adou-Dy BUS 308...

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