kjlPPT15 - 1 Managers and Communication Chapter 15 Steven...

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Unformatted text preview: 1 Managers and Communication Chapter 15 Steven P. Robbins Mary Coulter 11th edition 2 1. Describe the functions of communication and the communication process model 2. Explain the barriers to effective interpersonal communication and how to overcome them 3. Compare and contrast methods of interpersonal communication in terms of feedback, complexity capacity, breadth potential, confidentiality, encoding ease, decoding ease, and time/space constraints 4. Explain the importance of non-verbals 5. Identify management implications of the grapevine 6. List behaviors related to effective (active) listening 7. Explain how to provide effective feedback (and avoid four horsemen) 8. Discuss how managers should handle the grapevine 9. Discuss good email practices 10. Explain the importance of knowledge management Learning Objectives 3 Communication Communication : The process of sending and receiving messages Verbal instruction exercise 4 The Communication Process Model 2. Sender ENCODES idea in message 3. Message travels over CHANNEL 1. Sender has IDEA 4. Receiver DECODES message 40-60% Loss of Meaning Between Step 1 and 4 NOISE 5 The Communication Process Model 2....
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kjlPPT15 - 1 Managers and Communication Chapter 15 Steven...

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