kjlPPT14 - 11th edition Steven P. Robbins Mary Coulter...

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11th edition Steven P. Robbins Mary Coulter Chapter 14 Understanding Individual Behavior
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L E A R N I N G O U T L I N E 1. Define the five important employee behaviors that managers want to explain, predict, and influence 2. Describe the three components of an attitude and three job- related attitudes 3. Describe the impact job satisfaction has on employee behavior 4. Explain how individuals reconcile inconsistencies between attitudes and behavior 5. Contrast the MBTI and the Big Five Model of personality. 6. Describe the impact of locus of control and self esteem traits 7. Explain how emotions and emotional intelligence impact behavior 8. Explain how an understanding of perception can help managers better understand individual behavior 9. Describe the key elements of attribution theory and how the fundamental attribution error and self-serving bias can distort attributions. 10. Describe three shortcuts used in judging others 11. Define learning and describe the Bateman competence model
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Organizational Behavior Study of how human behavior affects organization performance Goals = explain, predict, and control human behavior Dual Focus of OB § Individual behavior Attitudes, personality, perception, learning, and motivation § Group behavior Norms, roles, team building, leadership, and conflict Measurement § Job satisfaction, productivity, absenteeism, turnover, OCBs
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Key Employee Engagement Factors Exhibit 14.2
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Exhibit 14.1 The Organization as an Iceberg
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Key Variables Affecting Individual Behavior Attitudes Motivation Perception Learning Individual Behavior Values Personality Ability Productivity Absenteeism Turnover OCBs Job Satisfaction
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Attitudes Evaluative statements (favorable or unfavorable)  objects, people, or events Components Of An Attitude § Cognitive component: the beliefs, opinions, knowledge, or information held by a person § Affective component: the emotional/feeling part of attitude § Behavioral component: the intention to behave in a certain way All OB variables affected by attitude (see text for examples)
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Three work-related attitudes § Job involvement How active/involved you are in a job How important job performance is to your self worth § Organizational commitment How closely you identify with organizational goals How important staying at the organization is to you § Perceived organizational support How much you believe that the organization cares about you and values your work
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This note was uploaded on 01/22/2012 for the course MAN 320F taught by Professor Passovoy during the Fall '08 term at University of Texas at Austin.

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kjlPPT14 - 11th edition Steven P. Robbins Mary Coulter...

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