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kjlPPT18 - 11th edition Steven P Robbins Mary Coulter...

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11th edition Steven P. Robbins Mary Coulter 1 Introduction  to Controlling Chapter 18
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L E A R N I N G  O U T L I N E  1. What is control and why is it important? 2. Describe the three steps in the control process 3. Explain why what is measured is more critical than how it’s measured 4. Explain the three courses of action managers can   take in controlling 5. Describe the most frequently used measures of organizational  performance and financial control 6. Describe the sources of information for control and the  advantages/disadvantages of each 7. Contrast feedforward, concurrent, and feedback controls 8. Describe how balanced scorecards, benchmarking, and continuous  quality improvement are used in controlling 9. Explain the steps in a quality improvement process and why  employee involvement is critical 10. Describe the typical employee discipline process and workplace  monitoring practices 11. Identify the types of external controls companies must comply with
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3 What Is Control? Control n Monitoring activities  n Communicating priorities, progress n Correcting significant deviations “Tell me how you will measure me,  and I will tell you how I will behave”
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4 Why Is Control Important? Planning n Are goals/plans on target n What actions needed to adjust Shaping behavior n Accountability (feedback on  employee performance) n Motivation (decrease ambiguity,  increase consistency) Protection n Financial security n Physical security  (employees/customers/public)
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5 Exhibit 18.3 The Control Process
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