HCRWK1(Steps) - Tosha Padgett HCR/220 Instructor Jessica...

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Tosha Padgett HCR/220 Instructor Jessica Ellis University of Phoenix Due: December 18, 2011 STEP 1: Preregister Patients- There are two steps involved in this step, which are to schedule and update appointments and collect preregistration demographic and insurance information. During this step, the scheduler answers the phone and takes the callers, or patients, basic information. This includes their personal and insurance information. They also ask the patient what the reason for this appointment is so that they can schedule it accordingly. STEP 2: Establish Financial Responsibility For the Visit- The se4cond step is very important because this is where the physician, or whoever else it may be, find out who will be responsible for the financial obligations. If the patient is insured, the staff member must find out the answers to a few questions. For example, they need to know what, exactly, is covered, what is not covered,
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HCRWK1(Steps) - Tosha Padgett HCR/220 Instructor Jessica...

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