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Unformatted text preview: the staff member should let the patient know that their payer is not covering that particular service. The patient should also be told that they are then required to pay for the service if it is rendered. Some payers have forms available for their physicians to give to the patient. These forms are financial agreement forms, which let the patients clearly see what services are and are not covered in their policies. The patient is required to sign the form, which then proves that the patient has been informed that they are responsible for paying the bill before the services are rendered. I am not really understanding exactly what you are asking for in the third step of the checkpoint. I wish I did and I should have asked before it was due. Sorry....
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- Spring '11