Task 4.docx - Assessment Task 3 Instructions Carefully read...

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Assessment Task 3 Instructions Carefully read the following information: Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise treatment of a number of risks as follows: Inability to attract sufficiently qualified staff One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores. The risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term. It has been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. Unsustainable workplace Another risk identified in the risk management plan is increased costs to the business through inefficiencies in resources usage. Given that the business is set to expand, it is of key importance that resources are used sustainably and efficiently. The CEO wants to implement the risk treatment of measuring the company’s environmental sustainability and resource usage, commencing with the head office location. Low customer satisfaction A further risk identified as a priority is the any threat to customer satisfaction. Given that the business is expanding, customer satisfaction will be crucial. The risk treatment identified is to develop a customer questionnaire that can be used to measure customer satisfaction.
1. Staff training report The CEO of Nature Care Products has indicates three risks that should be prioritize. The first risk Inability to attract sufficiently qualified staff. This risk can be tackled by giving the current staff training or mentoring programs that can help the staff becomes more qualified for the job. The next risk that is outlined by the CEO is about an unsustainable workplace. The CEO mentioned about the company’s environmental sustainability and resource usage. The last risk that has been indicates is the problem of Low Customer satisfaction. Expanded businesses need a lot of returning customers, and in order to achieve it, the company must maintain the customer

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