Assessment Task 3 Instructions
Carefully read the following information:
Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise
treatment of a number of risks as follows:
Inability to attract sufficiently qualified staff
One of the risks identified in the risk management plan is the inability to attract sufficiently
qualified and knowledgeable staff to manage the new retail stores. The risk treatment identified is
to invest in the training and development of existing staff to fulfil this role, at least in the short
It has been identified that at least two of the existing customer service representatives are
interested in taking on this new role. Neither of the two customer service representatives have
managerial skills nor knowledge, but they both have excellent company and product knowledge,
as well as customer service skills.
Another risk identified in the risk management plan is increased costs to the business through
inefficiencies in resources usage. Given that the business is set to expand, it is of key importance
that resources are used sustainably and efficiently. The CEO wants to implement the risk
treatment of measuring the company’s environmental sustainability and resource usage,
commencing with the head office location.
Low customer satisfaction
A further risk identified as a priority is the any threat to customer satisfaction. Given that the
business is expanding, customer satisfaction will be crucial. The risk treatment identified is to
develop a customer questionnaire that can be used to measure customer satisfaction.