3312 Avaya Avaya Aura Contact Center Administration Exam
QUESTION: 58 A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view? A. Create a new skillsets. B. Delete a supervisor. C. Add a skillset to a script. D. Schedule an Agent to Skillset assignment. Answer: A QUESTION: 59 A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this information? A. Open Queue B. Traffic C. Call D. Time Answer: D QUESTION: 60 A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic. Which category of intrinsic is the 'QUEUED COUNT" intrinsic? A. Traffic B. Time C. Call D. Skillset Answer: A QUESTION: 61 A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
A. It can link intrinsics to applications.
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- Fall '20
- The Script, Contact Center Management component