Comm 1 072011 #10

Comm 1 072011 #10 - Comm 1 072011 #10 ORGANIZATIONAL...

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Comm 1 072011 #10 ORGANIZATIONAL COMMUNICATION Organizational Communication involves: - System of individuals - Typically organized in a formal hierarchy - Pursuing multiple goals - Within complex Communication Networks Flow of Messages - Downward Comm How do “bosses” communicate? - Often take Comm for granted -- Usually trained in another area - Tend to rely on official channels - Requests, orders, memos, guidelines, policy statements - Downward distortion - Selective exposure, --attention, --perception, --retention, -- action - Upward Comm How do subordinates deliver messages? - Upward distortion Condensed, simplified Standardized, idealized, synthesized - Informal Comm - “the social grapevine” - Distortion: leveling, sharpening, assimilation ? ? ? ? Organizational Culture - Shared beliefs, values of the org: Norms for working, interacting - Some are widespread org norms Examples: industry jargon / office speak “casual Fridays” - Some norms are specific to the org - Organizational Culture created & sustained through:
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Comm 1 072011 #10 - Comm 1 072011 #10 ORGANIZATIONAL...

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