Chapter 7: Management, Leadership, and Employee Empowerment
I. Mangers Roles are Evolving
managers must practice the art of getting things done thru organizational resources (workers, financial resources,
info., and equipment)
∙ used to be called bosses- told ppl what to do, watched over them, stern
∙ today more progressive
educated to guide, train, support, motivate, and coach employees
-emphasize teamwork and cooperation
∙ traditional long term contracts between management and employees and accompanying trust are often no longer
-hard for management bc need to earn trust of employees
∙ teamwork is becoming more popular.
-need ppl that are skilled communicators, team players, good at planning, coordinators, organizers, and
II. Functions of Management
∙ managers give direction to their org, provide leadership and decide how to use organizational resources to
accomplish goals, deal with conflict resolution, create trust in an atmosphere where trust has been badly shaken, and
help create balance between work and family life.
process used to accomplish organizational goals thru planning, organizing, leading, and controlling
ppl and other organizational resources
includes anticipating trends and determining the best strategies and tactics to achieve organizational
goals and objectives. GOAL: please customers
Planning teams help monitor environment, find business opportunities, and watch for challenges
includes designing the structure of the organization and creating conditions and systems that everyone
and everything work together to achieve goal
creating a vision for the organization and communicating, guiding, training, coaching, and motivating
others to work effectiely to achieve organizations goals.
involves establishing clear standards to determine whether an organization is progressing toward its
goals and objectives, rewarding ppl for doing a good job, and taking corrective action if they arent
III. Planning: Creating a Vision based on Values
∙ to executives planning is the most important tool
∙ create a
more than a goal. Its encompassing explination of why the organization exists and where its trying
-gives the org a sense of purpose and a set ov values.
made by employees and managers: outlines the orgs fundamental purppose
Usually contains the orgs self concept, company philosophy, goals, long-term survival, customer
needs, social responsibilty
broad, long term accomplishments an org wishes to attain
specific short term statements detailing how to achieve goal*must be measurable
∙it answers questions like what is the situation? What is the state of the economy? Etc
analysis of the orgs strenghths, weaknesses, opportunities and threats.
∙ company begins by processing the business environment in the beginning, the id’s the strengths and weaknesses,