Mgt%203200%20-%203%20Managing%20Quality%20%28post%29

Mgt%203200%20-%203%20Managing%20Quality%20%28post%29 - Map...

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© Copyrighted 1 Map Managing Quality Quality Programs Philosophies ISO 9000 TQM Tools Implications Costs Six Sigma Malcolm Baldrige Poka-yoke History, key figures JIT, Lean
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© Copyrighted 2 Objectives 3-1. Define quality 3-2. Describe the importance of process improvement to quality 3-3. Recognize descriptions for the three implications of quality 3-4. List and define four costs of quality. Relate the significance of these costs to one another. 3-5. Discuss the recent evolution/importance of quality history in U.S. 3-6. Describe Malcolm Baldrige and ISO 9000 quality achievements 3-7. Define poka-yoke and provide examples 3-8. Recognize and describe elements of TQM 3-9. Describe the focus of Six Sigma. Differentiate from TQM. 3-10. Define just-in-time (JIT). Relate JIT to quality. 3-11. Define lean operations
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Copyrighted 3 Quality Quality Process improvement focus Implications (e.g., Toyota, BP) Liability Company reputation National reputation
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This note was uploaded on 01/25/2012 for the course MGT 3200 taught by Professor Moodie during the Spring '08 term at Kennesaw.

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Mgt%203200%20-%203%20Managing%20Quality%20%28post%29 - Map...

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