920-327 Nortel MCS 5100 Rls.4.0 Commissioning and Administration
920-327 QUESTION: 50 A user is attempting to sign onto an IP Phone 2004 and is receiving the error message: "Unsupported user". What is the cause of the problem, and how can it be resolved? A. The user is entering an incorrect password. Reset the password, and have the user sign in again. B. The user's IP Phone is not defined in the domain for that telephone. Define the user in the domain of the IP Phone. C. The user's service package has the "Device access restrictions" level set to Restricted. Change the level to Full Access. D. The user's service package does not allow access to IP Phone clients. Change the package to allow access to IP Phone 2004 clients. Answer: B QUESTION: 51 A new user has just been provisioned on a Multimedia Communication Server (MCS) 5100 Rls. 4.0 system and will use the Multimedia PC Client and a headset to make calls from their desktop PC. However, after the user logs into the PC Client, the user is able to dial, but, unable to hear, calls using their USB headset. What is the cause of the problem, and how can it be resolved? A. The user has been created without being assigned a service package. Assign an appropriate service package to the user. B. The user's service package does not allow originating calls. Change the user's service package to one that allows originating calls. C. The user's service package has defined the user as a converged user. Change the user's service package to a non-converged one. D. The user has not successfully logged onto the Multimedia PC Client. Verify the userid and password, and have the user log onto the Multimedia PC Client.
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