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Unformatted text preview: Chapter 7 Advising (response) – A listening response in which the receiver offers suggestions about how the speaker should deal with a problem Advice may sometimes be unhelpful or even harmful because it is biased by the person giving the advice on what they would do in the given situation when it would probably be a wrongful suggestion. Ambushing – A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker A good lawyer or debater often has a very keen ability in ambushing as their profession is based on their skill to find flaws in speakers’ narratives. Analyzing (response) – A listening response in which the listener offers an interpretation of a speaker’s message Analyzing can sometimes help clarify a confusing problem and provide an objective understanding of the situation. Attending – A phase of the listening process in which the communicator focuses on a message Our brains are naturally selective at filtering and attending to only the most important messages we receive. This allows us to remain sane from the constant bombardment sounds we hear. Closed questions – Questions that limit the range of possible responses, such as questions that seek a yes or no answer Closed questions usually do not encourage elaboration since they require short and limited responses and can sometimes abruptly halt a conversation. Counterfeit questions – Questions that are disguised attempts to send a message rather than elicit information Counterfeit questions are usually just a way for the asker to receive affirmation from the listener rather than actually asking for opinion. Defensive listening – A response style in which the receiver perceives a speaker’s comments as an attack It’s fair to assume that many defensive listeners are suffering from personal insecurities, and they avoid facing this by projecting their own insecurities onto others. Empathizing ( response ) – A listening response that conveys identification with a speaker’s perceptions and emotions Empathizing identifies with the speaker’s emotions and perceptions more than paraphrasing does, yet offers less evaluation and agreement than supporting responses which allows the possibility to empathize and disagree as well. Evaluating ( response ) – A listening response that appraises a sender’s thoughts or behavior and implies that the person evaluating is qualified to pass judgment on the other Negative evaluations can sometimes be make matters worse by arousing defensiveness in a person since you are attacking their presenting image....
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This note was uploaded on 01/26/2012 for the course ECON 401 taught by Professor Burbidge,john during the Fall '08 term at Waterloo.
- Fall '08