Benefits of separation of sales and customer service

Benefits of separation of sales and customer service -...

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Benefits of Separation of Sales and Customer Service While Implementing an Extensive Customer Service Training Program Created by Travis N.T.Dorso
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introduction Acronym Communications current position in Communication and Entertainment Industry Different experiences between Customer Service and Sales Acronym Communications goal of implementing Extensive Training
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Benefits of separation of sales and customer service Retains customers Increases and maintains employee morale Will generate new customers by word of mouth
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benefits of extensive training Quality is as important as speed Stresses the importance of recognizing the customer as a person and source of income
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Factors of High quality customer service Complete training with ongoing refreshers Management of employee turnover Measurement and reporting of relevant results that reflect quality Accessible, easy to use technology
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Results of those factors to acronym communications It will maintain current customers
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This note was uploaded on 01/26/2012 for the course BUSINESS Accounting taught by Professor N/a during the Spring '11 term at Kaplan University.

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Benefits of separation of sales and customer service -...

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