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Unformatted text preview: employee that discusses the right and wrong way to handle customers. This workshop will train all employees how to keep their cool and not let their anger get the best of them when dealing with angry customers. The company should also acknowledge that what happened was partly their fault considering they havent provided their employees with proper training on how to handle this situation. By changing their decision to rehire Mala JetBlue is showing its employees that they are a valued part of the company. It wouldnt be right to hire her back and do nothing about the situation, so it s important that the company issues these workshops. Standing behind a lawsuit for Mala would only enter the company into private scrutiny and wouldnt provide any positive outcomes....
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This note was uploaded on 01/27/2012 for the course MGT 291 taught by Professor Maryj.squance during the Spring '08 term at Miami University.
- Spring '08