important OB slides - Rational Choice Decision Process H ow...

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Rational Choice Decision Process H ow   decision s  sh ou ld be  m ade
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Making Choices: Bounded Rationality Goals are clear , compatible, agreed upon People can process all information Choices evaluated simultaneously Evaluate against absolute standards People rely on factual information Maximization , the optimal choice Goals are ambiguous , conflicting, lack agreement People process only limited information Choices evaluated sequentially Evaluate against implicit favorite Rely on perceptually distorted information Satisficing , a “good enough” choice Rational Choice Assumptions OB Reality
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Why Teams? Compared with individuals working alone, teams tend to Make better decisions Make better products and provide better services due to more knowledge and expertise Create a more energized workforce Be more flexible and responsive to changes in the environment
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Disadvantages of Teams Sometimes individuals are more effective Task complexity, divisibility, coordination Process losses Cost of team development and maintenance Especially when adding new members Social loafing Structure : team size, common output pool Task : interesting and meaningful task
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Team Development – Five Stages Existing teams might regress back to an earlier stage of development Forming Storming Norming Performing Adjourning
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Team Development – Team Roles Role : a set of behaviors people are expected to perform by holding certain positions Formally assigned or informally acquired based on personal preference Task -oriented vs. relationship -oriented roles
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Team Norms Norms are behavioral guidelines Informal , often unspoken WILL develop organically in teams Not easy to change once established Norms develop through Initial team experiences Critical events in team’s history Experience/values members bring to the team
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Team Cohesion The degree of attraction people feel toward the team and their motivation to remain members Calculative : members believe the team will fulfill goals and needs Emotional : team is part of person’s social identity
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Team Cohesion (Cont.) Increasing Team Cohesion Member Similarity Team Size Member Interaction Somewhat Difficult Entry Team Success External Challenges
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Cohesion and Performance Relationship between team cohesion and task performance depends on the extent to which team norms are consistent with organizational goals Team cohesion Productivity L o w p e r f m a n c s H i g h
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Escalation of Commitment Tendency to repeat an apparently bad decision or allocate more resources to a failing course of action Causes Self-justification Prospect theory effect Perceptual blinders Closing costs
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Strengths of Team Decision Making Better problem identification More/better solutions generated Higher quality decisions, based on more complete information and increased diversity of views Higher decision acceptance and commitment
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Conflict: Trust as a Moderator Constructive Conflict Relationship Conflict Constructive Conflict Low Trust H i g h   T r u s t
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important OB slides - Rational Choice Decision Process H ow...

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