important OB slides - Rational Choice Decision Process H ow d e ci si on s sh ou l d b e m ade Making Choices Bounded Rationality OBReality Goals are

important OB slides - Rational Choice Decision Process H ow...

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Rational Choice Decision Process H ow  decision s  sh ou ld be  m ade
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Making Choices: Bounded Rationality Goals are clear , compatible, agreed upon People can process all information Choices evaluated simultaneously Evaluate against absolute standards People rely on factual information Maximization , the optimal choice Goals are ambiguous , conflicting, lack agreement People process only limited information Choices evaluated sequentially Evaluate against implicit favorite Rely on perceptually distorted information Satisficing , a “good enough” choice Rational Choice Assumptions OB Reality
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Why Teams? Compared with individuals working alone, teams tend to Make better decisions Make better products and provide better services due to more knowledge and expertise Create a more energized workforce Be more flexible and responsive to changes in the environment
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Disadvantages of Teams Sometimes individuals are more effective Task complexity, divisibility, coordination Process losses Cost of team development and maintenance Especially when adding new members Social loafing Structure : team size, common output pool Task : interesting and meaningful task People : value team membership
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Team Development – Five Stages Existing teams might regress back to an earlier stage of development Forming Storming Norming Performing Adjourning
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Team Development – Team Roles Role : a set of behaviors people are expected to perform by holding certain positions Formally assigned or informally acquired based on personal preference Task -oriented vs. relationship -oriented roles
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Team Norms Norms are behavioral guidelines Informal , often unspoken WILL develop organically in teams Not easy to change once established Norms develop through Initial team experiences Critical events in team’s history Experience/values members bring to the team
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Team Cohesion The degree of attraction people feel toward the team and their motivation to remain members Calculative : members believe the team will fulfill goals and needs Emotional : team is part of person’s social identity
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Team Cohesion (Cont.) Increasing Team Cohesion Member Similarity Team Size Member Interaction Somewhat Difficult Entry Team Success External Challenges
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Cohesion and Performance Relationship between team cohesion and task performance depends on the extent to which team norms are consistent with organizational goals Team cohesion Productivity Low performance norms High performance norms
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Escalation of Commitment Tendency to repeat an apparently bad decision or allocate more resources to a failing course of action Causes Self-justification Prospect theory effect Perceptual blinders Closing costs
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Strengths of Team Decision Making Better problem identification More/better solutions generated Higher quality decisions, based on more complete information and increased diversity of views Higher decision acceptance and commitment
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Conflict: Trust as a Moderator Constructive Conflict Relationship Conflict Constructive Conflict Low Trust High Trust
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  • Fall '11
  • N/A
  • Management, influence tactics, team cohesion, Team Development – Team, Hard influence tactics

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