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Unformatted text preview: Process Flow Analysis: William J. Ward, Jr., MBA 1 Process Flow Analysis William J. Ward, Jr., MBA Johns Hopkins University 2 W. Edwards Deming ¡ “In any process, reducing variability in that process ultimately leads to lower cost. . . .” 3 Process Flow Analysis ¡ To increase productivity ¡ To improve outcomes ¡ Examines clinical and administrative processes ¡ Who, what, when, where, why, and how ¡ Can be tied to benchmarking 4 Process Flow Analysis ¡ Flow charting technique ¡ Charting processes, not departments ¡ Visual depiction of work process ¡ Sequencing and location of work ¡ Value added ¡ Supports standards setting 5 Example Process Flow 6 Starting Point Ending Point Example Process Flow Process Flow Analysis: William J. Ward, Jr., MBA 2 7 Admitting Radiology Clinical Labs Insurance Office Nursing Unit Patient Arrives Paperwork Routine PA/AP Waiting Financial Screening & Forms Waiting Blood Work Waiting Patient In Bed 75 minutes 30 minutes 15 minutes 30 minutes 2-1/2 hours...
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This note was uploaded on 01/29/2012 for the course PH 551.603 taught by Professor / during the Spring '12 term at Johns Hopkins.
- Spring '12