budget-sec22-Benchmarking_6

budget-sec22-Benchmarking_6 - Benchmarking: William J....

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Unformatted text preview: Benchmarking: William J. Ward, Jr., MBA 1 Benchmarking William J. Ward, Jr., MBA Johns Hopkins University 2 Performance Benchmarking Measuring performance against others Clinical processes Business practices Customer service 3 Benchmarking Understand existing process Comparative data Matching process Twin pathways 4 Benchmarking a Process Human Resource Elements of Process XYZ Minutes of Work per Task # 1 # 2 # 3 # 4 # 5 # 6 # 7 Total Organization A 35 15 10 20 10 19 1 110 Organization B 30 10 10 25 15 20 2 112 Organization C 25 20 5 30 15 18 2 115 Organization D 40 5 12 18 15 15 2 107 Organization E 35 15 15 10 30 20 2 127 Organization F 35 10 25 15 25 15 2 127 Organization G 20 25 10 15 10 15 2 97 Organization H 35 10 5 15 10 20 2 97 Organization I 40 25 10 30 5 28 2 140 Organization J 35 5 10 25 12 24 2 113 Our Organization 35 10 5 18 30 15 1 114 Best G D/J Ours E I Ours Ours Possible Practice 20 5 5 10 5 15 1 61 Our New Stan dard 25 5 10 10 15 15 1 81 5 Benchmarking a Process...
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This note was uploaded on 01/29/2012 for the course PH 551.603 taught by Professor / during the Spring '12 term at Johns Hopkins.

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budget-sec22-Benchmarking_6 - Benchmarking: William J....

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