SD0-302
SDI
Service Desk Manager Qualification
QUESTION:
224
Which of the following would be a clear benefit of mentoring?
A. It strengthens an individuals self-development
B. It enables individuals to carry out tasks more effectively
C. It boosts an individuals knowledge of their industry
D. It helps people work together better in a team
Answer:
A
QUESTION:
225
You have a new member of staff starting on the Service Desk and you are planning to spend
some time mentoring them. Which option best describes the first step you should take in this
process?
A. Review individual analyst KPIs
B. Define your mentoring plan for the staff member
C. Assess the employees abilities, competencies and commitment level
D. Prepare a training and development plan for them
Answer:
C
QUESTION:
226
In the mentoring process, what is the recommended period of time for the follow-up meeting to
be scheduled?
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- Fall '20
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